,WE’VE BEEN IN BUSINESS FOR 30 YEARS!! CLASSIC TOUCH CLEANING was started in 1984 making this year, 2014, our 30th anniversary! In professional housecleaning services that is a record that makes us proud. It means we have kept working hard, kept loyal customers and brought in new customers and have been attentive to their needs.
At Classic Touch we work hard to have open communication with our customers because we realize that entering anyone’s home time after time demands a relationship! We need to know what you want and how you want it done. We need to be the very best we can all of the time so that if there is a glitch (snow day, etc.) our customers are so happy with our service nothing will cause them to look elsewhere. We are very careful of what we define as problems and we work to keep change in routine away from your doors. We work hard to accommodate your requests, and, if we can’t, we can usually come very close and can find a workable solution. We work with you. It is not our needs but yours that make our days flow. We do have policies to keep chaos at bay and we use understanding and conversation to make things work.
For example, every time we enter your home we leave a comment card. Everyday I read the comment cards that are returned from your homes. If anything is out of the ordinary we know it right away and we deal with it as needed. Our customers often thank us for this.
We are small and content to be so. It makes us a tighter unit all working for one goal. We believe that a happy housekeeper does the best job. We like our customers, they are really nice people and we consider ourselves lucky to know so many! They stay with us and we get to know them and their wishes. It’s a win-win situation.
It is a pleasure for me to talk with a customer on the phone or to visit their home. I know our crews feel the same way. What an honor to get to go out everyday and serve the needs of other people and help their lives run more smoothly. What are we selling? Health. Serenity. Free time. Free time trumps lots of things because time is all we have and we all want to use it the best ways possible. For us it is cleaning your homes well so we can, at the end of the day, go home to our homes and families and enjoy our times together, feeling good about the way we have spent our days. Stories to share, dinners to cook, homework to help with, bedtime, feet up, then getting ready for tomorrow. It’s a good cycle and we count our blessings and thank God for this opportunity !!
